1. Overview
This Refund & Cancellation Policy explains how refunds and cancellations are handled for lane bookings, training sessions, and subscription services offered by The Armory.
By purchasing or booking services through our website, you agree to the terms outlined below.
2. Lane Bookings & Appointments
No-Show Policy
Lane bookings are reserved time slots and staffing is scheduled accordingly.
No refunds will be issued for no-shows
No refunds will be issued if you arrive more than 20 minutes after your scheduled booking start time
If you arrive late (within 20 minutes), remaining range time may be reduced and is not guaranteed.
Cancellation & Rescheduling
Lane bookings may be canceled or rescheduled before the scheduled start time, subject to availability
Same-day cancellations may not be eligible for refunds
Refund eligibility, if applicable, will be determined at the discretion of The Armory.
3. Training Courses
Refund eligibility for training courses will be clearly disclosed at the time of booking.
Unless otherwise stated:
No refunds after training has started or been accessed
Missed classes or late arrivals do not qualify for refunds
Some courses may allow rescheduling, subject to instructor and availability constraints.
4. Subscription Refund Policy
7-Day Refund Window
Subscription purchases are eligible for a refund within 7 days of initial sign-up, provided that:
The refund request is submitted within the 7-day window
Training or subscription content has not been substantially accessed
After 7 days, no refunds will be issued.
5. Subscription Cancellation
Subscriptions may be canceled at any time by:
Logging into your account dashboard, or
Contacting us using the support information on our Contact page
Important Notes:
Cancellation stops future billing only
Access remains active until the end of the current billing period
Partial billing periods are not prorated
6. How to Request a Refund
Refund requests must be submitted by contacting us with:
Full name
Email used during purchase
Order or subscription details
Approved refunds will be processed back to the original payment method within a reasonable timeframe.
7. Payment Processing
All payments are processed securely through our payment processor. Processing fees, if applicable, are non-refundable.
8. Changes to This Policy
The Armory reserves the right to update this Refund & Cancellation Policy at any time. Updates will be posted on this page with a revised effective date.
9. Contact Information
The Armory
Address: 248 West 9210 South, Sandy, UT 84070
Phone: (801) 601-8939
Email: info@armoryutah.com
State of Operation: Utah